Prove It!
Several recent projects show the scale of their partnership. One job in Bowling Green, Kentucky, required eight cranes and 56 NORD units, with motor ratings from three to 100 horsepower. Another in nearby Brandenburg involved 16 cranes and 110 NORD gear motors across six bays, while a third—this one supporting an aluminum processor—used five cranes and 50 NORD units.
Each facility came with its unique challenges. In Bowling Green, for example, OMi built the cranes for a completely automated coil handling system where cranes communicate with the facility’s ERP software to manage inventory movements without human input. In Brandenburg, the facility required high-speed coil stacking capabilities and extremely high service levels able to withstand the company’s continuous operation. And the aluminum processor project, though smaller, demanded precision movement with fine load control to protect delicate material during handling.
In every case, OMi designed each crane to fit the customer's plant layout, throughput needs, and uptime goals. "If a customer loses a motor or gearbox, NORD can usually get us a replacement very quickly, sometimes within a day or two,” Rue says. The service side has been just as strong. “With some vendors, we might have to call several times before we can get somebody on the line,” he adds. “With NORD, we don’t have that problem. Even when our primary contact is unavailable, we quickly get routed to someone who can help, avoiding costly downtime.”
OMi has never had to use NORD’s 911 emergency breakdown hotline despite running a high volume of the company's products over many years. Instead, their engineers work independently, sizing components, pulling drawings, and submitting orders directly through myNORD, NORD’s online customer portal, without having to stop and make phone calls to sales or technical support.
If a crane goes down, production can grind to a halt, Rue concludes. For OMi Cranes and its customers alike, having a reliable drive system supplier isn’t just about convenience—it’s about keeping material moving efficiently and without fail. “We’ve enjoyed very steady growth over the years. I attribute most of this to our employees—our engineering team, the sales and quoting people, and our team on the production floor. That said, NORD deserves at least some of the credit. They’ve been great to work with and have an equally solid product line. We’re quite pleased with the partnership.”