Maintenance

Maintenance For Long Service Life

Regular maintenance ensures a long service life of drive systems. It would be a short-sighted strategy to only take action in case a fault occurs. The costs for fault corrections usually exceed the saved maintenance costs.

Our maintenance services:

  • Regular checks/NORD Smart Check
  • Preventative maintenance
  • Scheduled repairs
  • General overhauls

Regular maintenance means predictable and plannable costs, high system availability, and scheduled downtimes.

NORD's Maintenance Service Packages

Regular Checks/NORD Smart Check

NORD Smart Check is our modular service package. It is an all-encompassing service consisting of the check of your NORD drive components. NORD Smart Check helps you increase the operational safety and system availability, and reduce unscheduled downtimes as well as maintenance costs. With Smart Check, we'll work with you to develop a transparent and comprehensive document, including our recommendations for action. Our service experts will also provide consultation in terms of planning and implementation of upcoming maintenance measures.

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NORD SmartCheck Basic Advanced Premium
General visual inspection for damage, wear and oil leakage ✔ ✔ ✔
Unusual running noise check ✔ ✔ ✔
Installation position check according to name plate ✔ ✔ ✔
Status label on checked drives marked ✔ ✔ ✔
Drive data and status information in the form of a table plus a recommendation for action at the time of check given to customer (traffic light icon) ✔ ✔ ✔
Surface temperature measurement ✔ ✔
Brake wear control (air gap) ✔* ✔*
Vent function check ✔* ✔*
Oil level check ✔*
Operating hours “Running time” (NORD variable frequency drive) reading ✔*
Operating parameters (NORD variable frequency drive) reading ✔*

Preventative Maintenance

During maintenance, all recommended wearing parts are replaced, and the drive is checked by experienced for faulty functioning by experienced technicians. We point out any damage found, and provide recommendations for further action. The preventative replacement of wearing parts reduces the risk of unscheduled downtimes. This leads to the reduction of unnecessary wear on other parts, an increased system availability, and a longer product life. Maintenance is an important factor that promotes the sustainable use of your durable NORD drive.

Scheduled Repairs

During a repair, a failed or abnormal drive component (e.g. motor, gear unit or variable frequency drive) is checked by NORD, and all defective components are replaced upon request.

The repair is carried out by a qualified specialist using original spare parts, and includes the cleaning and checking of all components, the replacement of damaged or worn parts, and the renewal of seals, bearings and gear oil. Upon completion, a final assessment will take place to ensure all tasks have been performed correctly, allowing further operation and thus a longer service life.

Advantages of a high-quality, reliable, and safe recovery of damaged or defective drive components by NORD:

  • A qualified NORD specialist with necessary expertise and experience assigned to your repair
  • A detailed diagnosis and analysis of the cause of failure, and establishment of required repair measures provided
  • Original parts used
  • NORD-provided inspection and quality control after the repair is finished
  • Warranty for the performed work and replaced spare parts provided
  • Transparent, open, and cooperative partnership with NORD given. The determination of damages and defective components, along with recommendations for action all happen in close coordination with the customer.
  • Environmental resources saved due to product reusability

In the case that a repair of a defective drive component is too costly, we will make an alternative offer for a new product of the current series.

General overhaul: For A Long Product Life

During general overhaul, the drive is completely dismantled, all components are cleaned, and defective and wearing parts are replaced. Then, after reassembly, functional testing is carried out, and the drive is freshly painted before being shipped out for delivery. General overhaul can significantly extend the life of your high-quality NORD products.

Get To Know Our Maintenance Service!

NORD's competent service team will be glad to assist you with the maintenance of your NORD products.

Condition Monitoring

NORD's drive solutions are continuously monitored via sensors, different software architectures, and interfaces. This not only allows for permanent data collection and processing, but also for predictive maintenance. This kind of close, continuous monitoring results in the efficiency and consistent availability of your drive technology.

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Digital Services and Self Services

Easily find any documentation or spare parts for your order with your NORD Product ID, and even contact our service or sales department. You can also log in to the myNORD customer portal, design NORD products yourself, select them, and order them.

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Spare Parts and Spare Parts Management

Fast delivery of spare parts
Failures and technical problems cost time and money. That's why NORD offers 24/7/365 emergency breakdown services for spare parts, replacement drives, and technical support. NORD experts will work with you to get your machines back up and running as quickly as possible.

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