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NORD Enhances Customer Support with Comprehensive Value-Added Services

NORD supports their customers through every step of the ordering process with 24/7/365 access to digital tools, comprehensive support, and advisory services.

WAUNAKEE, Wis., 2026-05-06

Founded in 1965, NORD DRIVESYSTEMS has placed a strong emphasis on customer satisfaction in its over 60 years of doing business. They continually reinvest in the company by opening subsidiaries around the world to understand and meet local needs, diligently working to improve and launch new products, offering training programs for employees to deliver greater customer support, and providing comprehensive value-added services to enhance the overall customer experience. These services include the myNORD online customer portal with selection, configuration, quoting and tracking tools, spare parts shop, and other features to streamline the ordering process, as well as offerings such as condition monitoring for predictive maintenance, commissioning assistance, NORD ECO service, NORD Smart Check, and Total Cost of Ownership (TCO) and Return on Investment (ROI) calculation services.

NORD has 48 subsidiaries in 36 countries around the world for local support with short delivery times, competent advice, and rapid service. There are five North American assembly centers and one supplementary support center, ensuring close proximity to customers and a stable supply chain. NORD U.S. additionally works with a network of over 500 distributors nationwide, delivering a local touch with global manufacturing power. This expansive reach ensures quick access to technical expertise, local inventory, and rapid assembly services.

NORD continuously develops and improves digital services for an efficient, transparent purchasing experience. The myNORD online customer portal is designed to help customers gain process efficiencies, easily collaborate with colleagues, and manage quotes, purchase history, and unit information. Through myNORD, registered users have 24/7/365 access to select and configure products according to their specifications, download unit-specific documentation and 2D/3D drawings, save configurations to a project list to maintain organization across multiple projects, generate quotes with account-specific pricing, and track order and shipping status.

The myNORD portal has expanded to become a fully-fledged e-commerce platform with over 26,500 users worldwide, including an online Spare Parts Shop for fast, accurate ordering. Customers can use the portal to order UNIVERSAL worm gear units, AC motors, variable frequency drives, motor starters, and replacement parts such as bearings, seals, gearing, gaskets, and more with free standard shipping. Parts can be easily located via existing part numbers or the Unit Identification tool that includes interactive unit-specific diagrams and a complete bill of materials. Inventory from all U.S. facilities, pricing, and expected ship dates give customers a transparent view of availability and delivery options. For added convenience, cart inventories can be downloaded as a PDF with full pricing details to serve as a customer quote. Whether you need product data, configurations, drawing files, order information, or pricing, myNORD is the one stop shop for project management.

Condition monitoring for predictive maintenance technology from NORD works to reduce downtimes, proactively maintain machines, and increase overall system efficiency. The variable frequency drive utilizes an integrated PLC and sensors to capture and process drive and status data, detecting poor operating conditions early and enabling planned downtimes for maintenance that extends the service life of components as well as saves operating, service, and material costs. Collected data can even be used to determine regular maintenance cycles, ensuring systems are always operating at their highest capacity. In addition to all internal measuring values, each drive can also be used to evaluate external sensors, such as a temperature/vibration sensors, and set defined threshold values that trigger an alarm if they are exceeded.

NORD offers commissioning support designed to bridge the gap between installation and peak operational performance. Their expert service team assists customers through a variety of channels including on-site technical support, remote assistance, and telephone or email communications. To ensure products operate as intended, NORD offers services such as laser alignment, vibration analysis, and thermography, alongside the optimization of electronic drive parameters using NORDCON software. Whether customers require a basic package for checking electrical installations and parameterization or an advanced package that includes detailed network analysis, NORD’s personalized approach ensures that all drive solutions are integrated seamlessly and documented with thorough commissioning reports.

The NORD ECO service is designed to identify optimization potential within existing drive systems. The NORD ECO BOX is installed between the drive and power supply, recording real-time performance data including continuous loads, load peaks, and irregular conditions over a period of two months. By tracking current, voltage, and power factors, it generates a comprehensive load cycle that is then analyzed via proprietary software to reveal inefficiencies such as oversizing. This data-driven approach allows facilities to transition to high-efficiency solutions that meet the requirements of the applications, ultimately reducing CO₂ emissions and lowering the Total Cost of Ownership (TCO).

NORD Smart Check is a modular service package that helps increase operational safety and system availability, reduce unplanned downtimes, and minimize maintenance costs. Serving as a comprehensive diagnostic "health check," it involves a systematic evaluation of drive components by NORD service experts to identify wear, damage, or suboptimal operating conditions before they lead to costly failures. The service is offered with scalable pricing levels – basic, advanced, and premium, covering everything from general visual inspections and noise analysis to technical measurements like brake wear control and surface temperature monitoring. Following the assessment, NORD provides a transparent, comprehensive report with status indicators and specific recommendations for action, allowing facilities to transition from reactive repairs to a structured, predictive maintenance strategy that extends the service life of their equipment.

Energy efficiency is increasingly an important factor for companies selecting drive systems, many of which are chasing a green image with a reduced carbon footprint. NORD’s planning and consulting services aim to reduce the Total Cost of Ownership (TCO) and maximize the Return on Investment (ROI) through solutions that address not only energy efficiency but also operational reliability, maintenance costs, and version reduction. Their assessments determine the optimal solution for each individual application, utilizing the NORD modular, high-efficiency product system to accurately provide a proper sized unit requiring low maintenance. This engineering approach not only ensures compliance with tightening environmental regulations but also delivers substantial cost savings by streamlining system variants and maximizing system uptime.

To explore all NORD’s service and support options, visit the Service pages at www.nord.com.